PMP Management Team

Associate in Accounting

Associate in Business Management 

 

 

Michael began his community association management career as a maintenance supervisor/Licensed Community Manager for a Hi-Rise in Sarasota, FL with The Continental Group. His focus on aggressive expenditure analysis, reducing unnecessary expenses, and intensive staff training has helped revitalize many underperforming communities. Spearheaded development and executed the roll-out of the violation processes. Created a standardized company-wide board packet to increase efficiency and organization during meetings. Establishing standard operating procedures and inspecting grounds and maintenance vendors to ensure contract compliance in a 1000+ single-family home community. Planned and coordinated customer relations training activities, including Board Certification Classes for new board and committee members. Developed staffing, training, and job performance standards. Coordinated Continuing Education Classes (CEU) to enhance the knowledge of our Licensed Community Association Managers and objectives. Accredited course speaker from Community Association Managers International Certification Board (CAMICB). Led a cross-functional committee of five managers to develop and implement processes for managers. Created approaches to develop and maintain long-lasting and professional relationships with customers. Implemented and tutored the Net Promoter Score survey to utilize responses to strategic planning to maintain customer satisfaction, through promoters, passives, and detractors.  Integrated company and departmental guidelines, policies, and procedures. His career achievements include developing, implementing, and coaching strategies for community retention and customer satisfaction.

 

Manages the day-to-day operation of the Community Center and works closely with the Board to execute their vision. 

 

 

 

Job Duties:
Works in the Communications Department, helping write and send community communications like the Weekly Event Email. She also assists with administrative tasks like Club and Group updates, event planning, and contracts. 

 

She has worked in food service for 26 years. 14 of those years were at several different high schools and 11 years at a hospital. She has 1 year at the Poolside Café at the Community Center, events, and at the front desk. 

 

Assists Residents, answers phones, and inputs data.

       

She loves to do puzzles, the bigger the better. She loves swimming and watching movies. She would love to play softball. 

 

 

Assists Ryan with the Poolside Cafe, Event meals, and day-to-day operations.

Christ Whetten
Kitchen Assistant
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Job Duties:
Assists Ryan with the Poolside Cafe, Event meals, and day-to-day operations.

 

 

Teaches a variety of fitness classes. 

 

 

Job Duties:
Coordinates maintenance for the Community Center and common areas. 

 

He has a high school diploma from Desert Hills High School. 

 

Has worked in manual labor and customer service ever since he started working at 17. He worked as an Inpatient Registrar at St George Regional hospital from 2020-2022.  

 

Performs maintenance tasks with the Maintenance Coordinator for the Community Center and common areas. 

 

 

 

 

 

Currently attending Dixie State University

 

Providing excellent customer service to all of the Residents in SunRiver

 

Worked for SunRiver since 2019

Grew up in Saratoga Springs, UT, and moved to St. George for college.

In her free time, she enjoys going on adventures and being with family and friends!

 

 

Education:
RYT 200-hour Yoga Certification
 

Has worked for the past five years as a teacher of various skills. Has worked with multiple theater companies to teach singing, dancing and acting skills to children ages 3-18. Spent 6 months in Mexico teaching students English at Instituto Glenn Doman and currently works as a Yoga teacher with Frequency of Love Studio. 

 

Job Duties:
To provide quality customer care, a joyful environment, and to find answers to residents' questions and concerns. 
 
Fun Facts:
When not at work, Ivie can be found onstage at local theaters, reading a good book, writing poetry, baking yummy original recipes, or hiking through the beautiful So. Utah landscape! One of Ivie’s biggest dreams in life is to become a published author!

Gracie Cox
Community Center Administration
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Education:
High School Diploma
 
Career Experience:
Has 2 Years of experience in the food industry. 3+ years of experience in customer care and registering patients for labs at the cancer center. 
 
Job Duties:
To provide excellent customer service greeting and assisting Residents with any questions they may have. 

 
Fun Facts:
Gracie is from Illinois. On her downtime she enjoys going to the gym.